Refund policy

RETURN & REFUND POLICY

At GrailVault, customer satisfaction is our priority.

Returns

We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, in their original condition, and in their original packaging.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return. Personalized or custom products are also non-returnable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@grailvault.co with your order number and photos of the issue.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to your original payment method.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Contact

For any questions regarding returns or refunds, contact us at support@grailvault.co.