Shipping policy

SHIPPING POLICY

Order Processing

Orders are typically processed within 1–3 business days after payment is received.

Shipping Times

Estimated shipping times vary depending on your location. Most orders arrive within 7–15 business days. Delivery times may be longer during holidays, high-demand periods, or due to carrier delays.

Tracking Information

Tracking information will be provided when available and sent to the email address used during checkout.

Incorrect Addresses

Customers are responsible for providing accurate shipping information. GrailVault is not responsible for delays or losses caused by incorrect addresses entered during checkout.

Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us at support@grailvault.co and we will assist in resolving the issue.

Contact

For shipping questions, contact support@grailvault.co.